Pre-order FAQ
What exactly is a pre-order?
A pre-order lets you reserve your copy of an item before it officially goes out. You pay now, we confirm your spot, and your order ships as soon as it's ready.
When will my order ship?
We'll do our best to get pre-order products into your hands as soon as possible. Generally this takes 1-3 months after you place your pre-order.
As we work on things, we'll send you updates along the way so that way you are up-to-date on your order status.
Will I be charged right away?
Yes. Your payment is collected at the time you place your order. This helps us plan our print run and make sure every person who pre-orders gets theirs.
Can I change or cancel my pre-order?
Most likely, yes! Life happens! Reach out to us at connect@inspireu.community before your order ships and we'll do our best to accommodate any changes or cancellations.
If your order has already shipped, we may not be able to help much but please reach out anyways and we will do our best to assist.
What if something arrives damaged?
We'd never want that to be your experience. If anything arrives less than perfect, just contact us and we'll make it right.
Can I pre-order multiple items?
Absolutely! Add as many items as you'd like to your cart. Everything will ship together when your order is ready.
Can I create an order that combines pre-order and regular products?
Yes! You're welcome to add both pre-order and in-stock items to your cart. Just keep in mind that they may ship separately (and from different locations) so you might see more than one shipping charge at checkout. If you have questions about your order or want to talk through options, reach out to us and we'll help figure out what works best for you.